How do I get assistance if I need it?

Email vision@calabbey.com for any order or product related questions. We look forward to assisting you with your inquiry. We respond to email messages in the order they were received. 

Where is my package shipped from?

Rosendale, New York

How long does it take to get my package?

CalabashAbbey uses USPS to ship our packages in the US and or UPS where applicable. Orders are shipped typically within 1-3 business days of payment (unless otherwise stated). Shipping averages 5-7 days (unless otherwise stated). 

How long does it take for me to get a store credit for return or damage?

Please allow up to 7-10 business days from the time you mail your order for the return to be processed. An email will be sent to you once the return and store credit has been processed.

How can I write a review on a product?

You can write a product review on any product page. Simply scroll down on the product page and underneath the “Reviews”, you will see a button to "Write A Review" to add your comments.

The item I want is out of stock. What do I do now?

Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly. If an item is re-stocked, it will be available to order again.

Is it safe to use my credit card on your site?

Yes! calabbey.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What forms of payment do you accept?

Calabbey.com currently accepts Visa, MasterCard, Discover, American Express, Apple Pay, AmazonPay, AfterPay and PayPal for all orders.

How Does AfterPay work?

Installments by Afterpay allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Installments by Afterpay as long as you pay on time. All of your payments are interest-free and you will receive your order right away.

Pay for your purchases over four simple installments

Pay for your purchase over four equal installments, due every two weeks. Installments by Afterpay Makes it simple to pay over time.

Buy what you want today, pay for it in four equal installments, interest-free.

How can I purchase a Gift Card?

Gift Card can be purchased directly from calabbey.com. After purchase a code will be emailed for future use. Promotional offers do not apply to gift card purchases.


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